At Roysaa, we want you to have a satisfying shopping experience. If you are not entirely happy with your purchase, we offer a straightforward and customer-friendly Refund, Exchange & Return Policy. Please carefully read and understand the following guidelines for refund, exchange, and return requests.
Refund Policy:
- Eligibility: To be eligible for a refund, the item(s) must be in their original condition, unworn, unwashed, and with all original tags and packaging intact. The request for a refund must be made within 5-7 working days from the date of delivery.
- Refund Process: To initiate a refund, please contact our customer support team at info@roysaa.com with your order details and reason for the refund. Our team will review your request and provide further instructions on how to proceed. Once your return is received and inspected, we will process your refund using the original payment method. Please allow 5-7 business days for the refund to reflect in your account.
- Non-Refundable Items: Certain items are non-refundable, including gift cards, promotional vouchers, and items marked as final sale or clearance.
Exchange Policy:
- Exchange Process: To request an exchange, please contact our customer support team at info@roysaa.com with your order details and the details of the desired exchange item. Our team will review your request and provide further instructions on how to proceed with the exchange. Please note that exchanges are subject to product availability.
- Exchange Product Delivery Timeline: Once we receive your request and necessary proof of damage, we will process your exchange or return within 7 days. The timeframe may vary depending on factors such as product availability and shipping logistics. Our customer support team will keep you updated throughout the process.
- Return Shipping: The customer is responsible for the return shipping costs associated with exchanging an item. We recommend using a trackable shipping service and retaining the proof of shipment until the exchange process is complete.
Return Policy:
- Eligibility: If you wish to return an item, it must be in its original condition, unworn, unwashed, and with all original tags and packaging intact. The request for a return must be made within 5-7 working days from the date of delivery.
- Return Process: To initiate a return, please contact our customer support team at info@roysaa.com with your order details and reason for the return. Our team will review your request and provide further instructions on how to proceed with the return. Once your return is received and inspected, we will process the return and issue a refund using the original payment method.
- Return Shipping: The customer is responsible for the return shipping costs associated with returning an item. We recommend using a trackable shipping service and retaining the proof of shipment until the return process is complete.
Exceptions and Limitations:
- Manufacturer Defects: If the item(s) you received have manufacturing defects or damage, please contact our customer support team within 3 days of receiving the order. We will assess the issue and provide a suitable resolution, which may include a refund, exchange, or repair.
- Return Shipping Errors: In the event that we shipped an incorrect item or there was an error in the fulfillment process, we will bear the return shipping costs. Please contact our customer support team for assistance in such cases.
Contact Us:
If you have any questions, concerns, or need assistance regarding refunds, exchanges, or returns, please don’t hesitate to contact our customer support team at info@roysaa.com. We are here to help and provide you with the best possible support.
Note: This Refund, Exchange & Return Policy is provided as a general guide and may need to be customized to align with the specific practices and requirements of your business. It is recommended to consult with a legal professional to ensure compliance with applicable laws and regulations.